Lancaster Airport is seeking a part-time customer service representative to support our growing
FBO operation, Alliance Aviation. This front-facing position assists pilots and visitors by
handling concierge requests, processing Point of Sale transactions, answering phone calls,
emails, and radio communications.
Essential Functions/Responsibilities:
• Greet and assist visitors, anticipating their needs to ensure a seamless and positive
experience
• Maintain polite and professional communications via phone, e-mail, and radio
• Use computers to process transactions and generate reports
• Accurately post transactions in Quick Books and Excel
• Communicate clearly and concisely the needs of visitors to staff
• Booking ground transportation and making hotel reservations
• Prioritizing tasks for optimal visitor experience
• Light cleaning to maintain ascetics for enhanced visitor experience
Pre-requisites:
• Valid In-State Driver’s License
• Ability to pass a pre-employment drug screen
• Ability to pass a background check
Knowledge, Skills & Abilities Required:
• Excellent customer service skills
• Strong work ethic
• Ability to work in a team-oriented environment, as well as alone
• Ability to type and/or use a computer keyboard with sufficient speed to meet the
requirements of the role
• Experience with Microsoft Word and Excel
• Able to communicate information and instructions verbally and/or via radio equipment
• Able to communicate effectively in a professional manner
• Able to work quickly and efficiently to meet tight time restrictions
• Occasional outdoor stooping and bending required to assist visitors
Preferred Qualifications:
• Aviation experience helpful, but not required
• QuickBooks experience helpful, but not required
Shift Needed: Evenings and weekends required
Start Date: Immediate
